Booking & Refunds

Booking Policy :

To ensure a smooth booking experience, Lead My Tours (LMT) follows a tiered payment structure based on the lead time prior to arrival.

Standard Bookings

1-30 Days Prior to Arrival

• 100% payment is required at the time of booking confirmation.

31-90 Days Prior to Arrival

• 50% payment is required upon confirmation.
• Remaining 50% is due no later than 30 days before arrival.

91-180 Days Prior to Arrival

• 25% payment is required upon confirmation.
• Balance payment is due 30 days prior to arrival.

Peak Season Bookings

(For travel between 25th December and 8th January)

• Full payment (100%) is required at the time of confirmation.
• A minimum of four (4) room nights must be booked. (This requirement may vary by resort.)

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Cancellation & Refund Policy :

All cancellations must be submitted in writing to our Reservations Department at : reservations@leadmytours.com

Standard Cancellation Terms

• More than 21 Days Prior to Arrival : Full refund minus an administrative fee of USD 150 and any applicable bank charges.
• 11 to 21 Days Prior to Arrival : 50% of the invoice will be charged as a cancellation fee.
• 8 to 10 Days Prior to Arrival : 80% of the invoice will be charged as a cancellation fee.
• Within 7 Days of Arrival : 100% of the invoice will be charged as a cancellation fee.

Peak Season Cancellations

• 100% cancellation charge applies, regardless of the notice period.

No-Shows

• Failure to arrive without notice will be treated as a no-show.
• 100% of the total invoice amount will be charged.

Refund Processing

• Approved refunds will be processed within 14-30 business days, depending on bank and supplier processing timelines.

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Amendment Policy (Changes to Bookings) :

• Requests for changes to booking details (e.g., dates, guest names, room types) must be made in writing.
• All amendments are subject to availability and approval by our partners.
• Additional charges or fare differences may apply.

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Force Majeure :

Lead My Tours (LMT) is not liable for any failure to fulfill its obligations due to events beyond our control, including but not limited to:

• Natural disasters
• Pandemics
• Government restrictions
• Political unrest
• Strikes

In such cases, standard cancellation terms may not apply. Any refunds or credits will be subject to the policies of the respective service providers.

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Travel Documentation :

It is the traveler's responsibility to ensure that all required documents are valid, including:

• Passports (valid for at least 6 months beyond travel dates)
• Visas
• Health certificates and vaccinations (if applicable)

LMT is not responsible for denied boarding or entry due to insufficient documentation.

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Travel Insurance :

We strongly recommend that all travelers obtain comprehensive travel insurance to cover unexpected events such as:

• Medical emergencies
• Trip cancellations or interruptions
• Lost or delayed baggage

Lead My Tours (LMT) is not liable for any losses due to the absence of travel insurance.

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Special Requests & Children's Policy :

• Requests such as adjoining rooms, dietary preferences, or accessible accommodations must be made at the time of booking.
• While we strive to accommodate these requests, they cannot be guaranteed and are subject to availability.
• Child policies, extra bed arrangements, and age-based pricing vary by resort. These details will be confirmed at the time of booking.

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General Terms & Conditions :

• All bookings are subject to availability and confirmation by Lead My Tours (LMT) and its service providers.
• By confirming a reservation, clients agree to all the terms outlined in this policy, along with the individual terms and conditions of third-party providers involved in the booking.